Shipping policy

Shipping Policy

At Outcos, we're committed to getting your order to you quickly and safely. Here's everything you need to know about shipping and delivery.

1. Shipping Destinations

We currently ship to customers throughout the United Kingdom. We're continuously expanding our shipping network and will announce international shipping options as they become available.

2. Delivery Timelines

Our estimated delivery times are:

  • Processing time: 1–2 business days (Monday–Friday)
  • Transit time: 6–12 business days (Monday–Friday)
  • Estimated total delivery time: 7–14 business days, depending on your location and carrier

Delivery times may vary during peak shopping periods, public holidays, or due to circumstances outside our control.

In all cases, we will deliver your order within 30 days of the date you place it, unless we agree a longer period with you in writing. If we cannot meet this timeframe, you may cancel your order for a full refund (see Section 9).

3. Shipping Costs

We offer free standard shipping on all orders within the United Kingdom, regardless of order value or location.

All prices shown on our website include UK VAT. There are no hidden fees — the total shown at checkout is the total you pay.

4. Order Processing

Orders are processed Monday through Friday, 9:00 AM to 5:00 PM (GMT/BST).

Orders placed on weekends or UK public holidays will be processed on the next business day.

Once your order is processed and ready to ship, you'll receive an email notification with tracking details.

5. Shipping Method

Your order will be shipped via a reliable courier partner. We use trusted logistics providers to ensure your items arrive safely and on time.

The specific courier will depend on your location and the items ordered.

6. Where We Ship From

Our registered office is:

Stradiz Ltd Office 1284, 85 Dunstall Hill Wolverhampton WV6 0SR United Kingdom

To provide faster and more efficient delivery, orders are fulfilled and dispatched through our trusted international fulfilment partners and warehouse network. Depending on product availability and your delivery location, your order may be processed and shipped from one of these fulfilment centres, which may be located outside the United Kingdom.

Our registered office serves as our official business and correspondence address. It is not the location from which customer orders are shipped, and it is not a returns address.

7. Order Tracking

All orders include tracking. Once your order ships, you'll receive an email containing:

  • Your tracking number
  • The courier name
  • An estimated delivery date
  • A link to track your shipment in real time

You can also log into your Outcos account to view your order and shipping status at any time.

8. Delivery Confirmation & Risk

You'll receive a delivery confirmation email once your package has been delivered.

Your order remains our responsibility until it is delivered into your physical possession (or that of a person you have nominated). If your parcel is lost, stolen or damaged before it reaches you, that is our problem to resolve, not yours.

If you require a signature on delivery or have specific delivery instructions, please contact our support team at support@outcos.com before your order is dispatched.

9. Delayed or Missing Deliveries

If your order hasn't arrived within the estimated 7–14 business day window, contact us at:

Email: support@outcos.com Phone: +44 7342 800 143

We'll investigate the shipment status and resolve the issue. For lost or significantly delayed shipments, we'll arrange a replacement or a full refund.

If we fail to deliver your order within 30 days of purchase, or within any longer period we have agreed with you, you may cancel the order and receive a full refund without further obligation.

10. Damage in Transit

If your item arrives damaged, please:

  1. Contact us at support@outcos.com
  2. Include clear photos of the damaged item and its packaging
  3. Provide your order number

Reporting within 48 hours of delivery helps us resolve your case faster, but it is not a condition of your rights. We'll review your case promptly and arrange a replacement or full refund at no cost to you.

11. Return Shipping

We offer free return shipping on all approved returns, including change-of-mind returns.

Once your return is approved, we'll email you a prepaid return label. This applies equally to items that are defective, damaged or incorrect.

See our Refund & Returns Policy for full details, including your 14-day statutory right to cancel.

12. Customs, Import Duty & Taxes

You will never be asked to pay customs charges, import duty or additional taxes on a UK delivery from Outcos. Where our fulfilment partners dispatch from outside the United Kingdom, any applicable import duties or taxes are paid by us as the importer of record.

If a courier ever contacts you requesting payment before releasing your parcel, do not pay it — contact us immediately at support@outcos.com and we will resolve it directly with the carrier.

Should we expand to international shipping outside the UK in future, applicable customs terms will be stated clearly at checkout before you pay.

13. Contact Information

Company: Stradiz Ltd Company Registration Number: 17275868 Registered Office: Office 1284, 85 Dunstall Hill Wolverhampton WV6 0SR United Kingdom

Email: support@outcos.com Phone: +44 7342 800 143 Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT/BST)

We aim to respond to all enquiries within 24 business hours.

Last updated: August 2026